Kennington Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Kennington Cleaners provides cleaning and related services to domestic and commercial customers. By booking or receiving any services from Kennington Cleaners, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business or organisation requesting or receiving services from Kennington Cleaners.
Company means Kennington Cleaners, the service provider.
Services means cleaning or related services provided by or on behalf of the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, one-off and regular cleaning, and any agreed additional tasks.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed request by the Client for the Company to supply Services at a specified time, date and location.
2. Scope of Services
The Company will provide the Services as agreed at the time of booking, which may include regular or one-off cleaning visits, move-in or move-out cleans, commercial space cleaning and related services. The exact scope of work, including any specific tasks or exclusions, will be confirmed with the Client during the booking process.
All Services are subject to availability and to these Terms and Conditions. The Company reserves the right to decline any booking request at its discretion.
3. Booking Process
The Client may request a quotation or place a booking through the Companys accepted communication channels. The Company may request details including the type and size of the Premises, the nature of the Services required, preferred dates and times, and any special instructions.
A Booking is deemed confirmed only when the Company has acknowledged the request and provided confirmation of the date, time, and approximate duration of the Services, and, where applicable, when any required deposit has been received by the Company.
Where a quotation is given based on information supplied by the Client, the Client is responsible for ensuring that such information is accurate and complete. The Company reserves the right to adjust the quoted fee if the information provided is found to be inaccurate or if the Premises or requirements differ significantly from what was originally described.
The Client must ensure that there is safe and sufficient access to the Premises at the agreed time. If the Company or its cleaners cannot gain access, or if Services cannot be performed due to circumstances within the Clients control, this may be treated as a late cancellation and charges may apply as set out in the cancellation section of these Terms and Conditions.
4. Client Obligations
The Client agrees to provide the Company with all necessary information required to carry out the Services safely and effectively, including access arrangements, any known hazards at the Premises, and any specific cleaning priorities.
The Client must ensure that running water, electricity, and adequate lighting are available at the Premises during the provision of Services, unless otherwise agreed in advance.
The Client shall take reasonable steps to secure and remove valuable, fragile, or easily damaged items prior to the start of the Services. Where certain items require special care or should not be cleaned, the Client must inform the Company in advance.
The Client must not request cleaners to carry out any work that is hazardous, unsafe, illegal or beyond the scope of normal cleaning services, including heavy lifting, working at excessive heights, or tasks requiring specialist equipment or qualifications that have not been agreed in advance.
5. Company Obligations
The Company will use reasonable care and skill in the performance of the Services and will aim to provide a high standard of cleaning consistent with industry practice in the UK cleaning sector.
The Company will make reasonable efforts to allocate suitably trained and vetted cleaners and to attend at the Premises at the agreed time. However, the Company cannot guarantee the availability of a particular cleaner and reserves the right to change personnel without prior notice.
If the Company is delayed or unable to provide the Services at the agreed time due to circumstances beyond its reasonable control, it will notify the Client as soon as practicable and arrange an alternative time or date. In such cases, the Company will not be liable for any losses suffered by the Client as a result of the delay or rescheduling.
6. Payments and Charges
The fees for the Services will be set out in the quotation or booking confirmation and may be calculated on an hourly, per visit, or fixed-fee basis. All fees are stated in pounds sterling unless otherwise specified.
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the Services for domestic Clients and in accordance with agreed payment terms for commercial Clients. The Company may require full or partial payment in advance or a deposit for certain Services, such as end of tenancy or deep cleaning.
The Company reserves the right to amend its rates and charges from time to time. Any changes to rates will not affect confirmed bookings already accepted by the Company, except where the scope of Services or duration has been altered at the Clients request or due to inaccurate information provided by the Client.
If payment is not made by the due date, the Company may charge interest on overdue amounts at the applicable statutory rate and may suspend or cancel further Services until all outstanding sums are paid in full.
7. Cancellations and Rescheduling
The Client may cancel or request to reschedule a booking by providing prior notice to the Company. Minimum notice periods and any applicable charges will be communicated at the time of booking. If insufficient notice is given, the Company may charge a cancellation fee up to the full cost of the scheduled Services.
If the Client fails to provide access to the Premises at the appointed time, or if the Services cannot be performed due to reasons within the Clients control, this may be treated as a late cancellation and the applicable cancellation fee may be charged.
The Company may cancel or reschedule a booking due to staff illness, operational issues or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment. If a mutually acceptable time cannot be arranged, any prepayments for the affected booking will be refunded. The Company shall not be liable for any indirect or consequential losses resulting from such cancellation or rescheduling.
8. Changes to Services
If the Client wishes to modify the scope, duration or timing of the Services after a booking has been confirmed, the Client must contact the Company as early as possible. Any changes are subject to availability and the Companys approval.
Where changes result in an increase in the time required or the complexity of the Services, the Company may adjust the fee accordingly. The Client will be informed of any revised charges before the modified Services are carried out.
9. Access and Security
The Client is responsible for providing the Company and its cleaners with safe and appropriate access to the Premises at the agreed time. This may include the provision of keys, access codes, key safe codes, or the presence of the Client or a representative at the Premises.
Where keys or access devices are supplied to the Company, they will be handled with reasonable care and used solely for the purpose of providing the Services. The Client must notify the Company promptly if there are any changes to access details or security arrangements.
The Company shall not be liable for any loss arising from the Clients decision to share keys, access codes or similar with individual cleaners directly instead of via the Company.
10. Health, Safety and Waste Regulations
The Company will carry out the Services in accordance with applicable UK health and safety legislation and industry standards. Cleaners are instructed to use appropriate cleaning products, tools and protective equipment as reasonably required for the tasks undertaken.
The Client must inform the Company of any specific health and safety risks at the Premises, including but not limited to hazardous materials, unsafe structures, restricted areas, or any medical conditions of occupants that may be relevant to the performance of the Services.
In respect of waste handling and disposal, the Company will comply with relevant UK waste regulations. General waste and recyclable materials generated as part of the cleaning process will normally be placed in the Clients existing waste and recycling receptacles at the Premises, unless otherwise agreed.
The Company does not operate as a licensed waste carrier and will not remove or transport large volumes of waste, construction debris, hazardous substances, clinical waste, or electrical items from the Premises. Where such removal is required, the Client is responsible for engaging a suitable licensed waste contractor in accordance with applicable law.
The Company reserves the right to decline to handle or dispose of any material it reasonably believes to be hazardous, illegal, or outside the scope of general cleaning waste.
11. Liability and Insurance
The Company will maintain appropriate liability insurance in line with common practice for cleaning service providers in the UK. Details of insurance can be made available to Clients upon reasonable request.
While the Company uses reasonable care and skill, minor wear and tear or deterioration of items through routine cleaning cannot be entirely avoided and is not considered damage. The Company shall not be liable for pre-existing damage, fair wear and tear, or deterioration of items that are old, poorly maintained, or unsuitable for cleaning.
The Client must inform the Company of any items that are particularly fragile, antique, or valuable, or that require special cleaning methods. The Company accepts no liability for damage arising where adequate information or instructions were not provided by the Client in advance.
In the event of alleged damage caused by the Company, the Client must notify the Company in writing as soon as reasonably practicable and, in any event, within a reasonable time after the Services have been provided. The Client must allow the Company the opportunity to inspect the damage and, where appropriate, to rectify the issue, arrange repair, or make a reasonable contribution towards replacement.
To the fullest extent permitted by law, the Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profits, business interruption, or loss of opportunity, arising out of or in connection with the provision of the Services or these Terms and Conditions.
The total liability of the Company to the Client for any claim arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim, except where such limitation is not permitted by law.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, providing details of the issue and, where relevant, supporting information.
The Company will investigate reasonable complaints and, where appropriate, may offer to re-clean the affected area, adjust future Services, or provide another proportionate remedy. Any re-clean or remedial action will normally need to be carried out within a reasonable time of the original Service date.
13. Confidentiality and Data Protection
The Company will treat personal information provided by the Client as confidential and will use it only for the purposes of managing bookings, providing Services, and meeting legal or regulatory obligations.
The Company will handle personal data in accordance with applicable UK data protection laws. The Client is responsible for ensuring that any personal data shared with the Company is accurate and up to date.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include severe weather, accidents, transport disruption, public health restrictions, acts of government, or other force majeure events.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after the date on which the revised Terms and Conditions are communicated or made available to the Client.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, and any written variations agreed by the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any previous terms, understandings or arrangements, whether oral or written.
By proceeding with a booking or accepting the provision of Services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
